Search Costs vs. User Satisfaction on Mobile
نویسندگان
چکیده
RESEARCH QUESTIONS AND CONTRIBUTIONS ■ How is net benefit for above models correlated with user satisfaction? Does higher net benefit always yield a satisfied user. ● While query cost-benefit models are strongly correlated with user satisfaction, search cost-benefit models have weaker correlation. ■ How do the coefficients in above models vary for search sessions on mobile? At present, coefficients are determined from desktop based user studies. ● Coefficients for mobile differ from desktop, more for query cost benefit models than search cost-benefit models. Query Cost-Benefit Model [1]
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